Refund & Cancellation Policy
Because our work is custom, here is exactly how refunds and cancellations are handled.
At a glance
- Cancel before work starts: full refund.
- After work starts: refunds considered case by case for undelivered work.
- After delivery: issues are fixed through the included revision rounds.
1. Before work starts
If you cancel before we begin, you receive a full refund.
2. After work starts
Once work has started, refunds are considered case by case for work that has not been delivered. If we have not started your project, tell us as early as possible so we can stop promptly.
3. After delivery
If a deliverable does not match the agreed scope, contact us. We fix issues through the revision rounds included in your service, and if something is clearly wrong on our side we will make it right.
4. How to request a refund
Email hello@chinesetrans.com with your order number and a short description. We aim to reply within one business day and to resolve refund requests within five business days.
Need help with an order?
Email hello@chinesetrans.com or message us from the project in your Client Portal.